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To help you understand insurance and compensation for rental cars, we will explain the two systems of indemnification and NOC (non-operation charge) compensation.

In the event of an accident involving a rental car user, the car rental company may suffer business losses in addition to damages to people, property and the rented car. Insurance covers damages to people and property but not the car rental company’s loss of business.

The system that exempts the customer from liability costs (deductible) within the scope of the insurance coverage is called indemnification and the system that exempts the customer from claims of business loss to the car rental company is called “NOC Compensation”.

This website provides information on indemnification in the plans for each car rental company. The conditions of the insurance differ from plan to plan, so please check the plan details carefully.

Even with indemnification, you will be responsible for any damage in excess of the insurance benefit. Even with indemnification, the insurance may also not cover damages that were not reported to the police or that fall under the insurance policy’s exclusions, violations of the rental agreement or situations in which the customer is found responsible for the use or management of the vehicle.

Please note that insurance coverage also differs by car rental company. For details, please contact the rental company directly.

Without indemnification, you are responsible, up to a certain amount, for any damages covered by the insurance. This fixed amount is known as the deductible.

The amount of the deductible depends on the insurance coverage of the car rental company and the class of car you rent, but it can be quite expensive, ranging from 50,000 to 200,000 yen.
By also enrolling in what is known as indemnity coverage when renting a vehicle, the car rental company bears the cost of the deductible in place of the customer.

Each car rental company plan on this website has different conditions for enrolling in indemnity coverage.
Some plans already include this coverage in the rental fee, while other plans allow customers to choose their own coverage. Please confirm on the details screen for the plan.

When a car rental company’s loss of business is not covered by indemnification, the customer will always be billed separately.
This fixed amount to be paid by the customer is called a Non-Operation Charge (NOC).

The NOC applies not only to accidents, but also to damage to the car's interior (burn holes in the seats, etc.), theft, hit-and-run damage, or other events that make it impossible to rent the car to another customer.

You can cancelyour reservation through theReservation History page.
A cancellation fee may apply in accordance with the cancellation policy of the car rental company being used.
Please refer to the reservation confirmation email or the Reservation History page for the company’s cancellation policy.

Reservation changes are not accepted through this website. Please cancel your reservation and make a new one.

(1) Give aid to any injured people Immediately call 119 for an ambulance and provide first aid to the injured. Move the rental car to a safe place.

(2) Call the police Even if the accident is minor, call the police to report the accident. Once the accident report has been filed, please follow the procedures for obtaining an accident certificate. (The accident certificate is necessary to use the compensation system.)

(3) Call the emergency contact number Please call the emergency contact number for the rental car operator. Note that if you reach a settlement with the other party, the compensation system cannot be used.
The matter is treated as an accident regardless of the amount of damage or the presence of another party, so please follow the procedures above.

If you notice anything unusual or experience a malfunction/problem, please stop the car in a safe place and contact the car rental company.

*Please understand that, depending on the vehicle and the situation at the site, you may be charged for the service. Thank you for your understanding.