The name on the credit card does not have to be the same as the user's.

It will be issued by the car rental company you reserved with.

Please check the seating capacity in the plan details.

Instruction will be provided from each car rental company, so please contact them directly for confirmation.

We do not accept changes to reservation details.
If you need to make changes, please cancel your reservation and make a new one.
Please note that depending on the timing of the cancellation, a cancellation fee may be charged according to each rental car company’s cancellation policy.
For inquiries about whether a cancellation fee will also apply when making a new reservation, please contact us at okiren_contact@o-naz.com
with the following information:
・Name used at the time of reservation
・Date and period of the car rental reservation
・Phone number
・Email address

１：Please check if the email has been sorted into your spam/junk mail folder.
２：Please confirm that the registered email address is correct.
３：Emails may not be received due to domain-specific reception settings. Please make sure you can receive emails from our domain: @okiren8131.com.
If you still do not receive the email after checking the above, please contact us at okiren_contact@o-naz.com with the following information:
・Name used at the time of reservation
・Date and period of the car rental reservation
・Phone number
・Email address